FAQ’s


Autographed books are available at www.marcusluttrell.com. If you would like the book personalized, please insert your request in the comment box during your check out. If you do request a personalization it will take longer to ship due to Marcus’ speaking engagement schedule.

When public speaking dates are scheduled they will be posted on the website. If there is nothing posted, there are no dates scheduled.

Marcus encourages young adults that are ready to commit their future to the military and/or Special Forces to do the following in preparation:
Live a healthy lifestyle
Swim
Run
Push ups, sit ups, pull ups
Martial arts training helps
Study hard in school
Mental exercises to develop information retention
He encourages college first
Contact a local recruiter to get requirements and training tips

Please feel free to follow him on his Public Facebook Fanpage or on Twitter @marcusluttrell

Letters can be mailed to:
ML TEAM
PO BOX 1367
Waller, TX 77484

All questions pertaining to the store and ordering can be emailed to kristin@marcusluttrell.com.
If you are asking about an order that has already been placed, please include your order number. You may also just reply to the email that was sent with your tracking number and it will go to the store manager as well.

 

Shipping

Our default shipping service is the US Postal Service with delivery confirmation. Due to our busy schedule we strive  to process orders as quickly as possible. If you have a need for expedited shipping please include message in notes.  During the holidays and when we present new merchandise via social media our order processing time may increase. Team Never Quit charges sales tax for orders shipped to Texas. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

Returns/Exchanges

1. Unfortunately at this time we are unable to accept any returns.

2. For exchanges of T-shirt sizes only – include a copy of your packing slip & specify reason for return/exchange on invoice, along with any changes in shipping address.

3. We do not refund shipping costs on exchanges unless there was a processing error on our behalf. If such an error occurs, please contact us ASAP. Otherwise, please include a personal check for $5.00/item addressed to Team Never Quit.  Pack your item(s) in shipping box or envelope and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.

Send to:

Team Never Quit
P.O. BOX 1367
Waller,TX 77484